Fortis Hospital

I'm not a person who usually lashes out on doctors considering how noble their services are, especially during the current scenario. However, the incident that took place two days ago is forcing me to do so here so that nobody else has the same experience as I did. I called Fortis Bannerghatta road around 7:30 am and found that the first doctor to come in OPD was Dr Sudha Menon. Even though I didn't consult her before, I went ahead with it because I had chills the night before and was terrified. When I searched online she had good experience too.

She came in around 10:20 even if the receptionist had told me that she'll come by 8:30. She was on rounds, but the receptionist hadn't mentioned it when I called. So i had to wait for almost two hrs for the doctor in the cold ac hallway even though I was really weak and sick.

After two hours of wait, I got in with my friend. The doctor had a younger assistant doctor. I was covid positive in April 2021 since the person I was living with works in the healthcare field and I got it from him. As soon as the doctor got to know that, and since I had a fever, cough and runny nose this time too...she established that I had covid. In the examination, my throat was clear, I had no pain in the pressure points, I had no breathing troubles, and I had taste. I had also told her that I got sick after I got exposed to dust mites which I'm extremely allergic to since childhood. But she said nobody gets a fever because of allergy. * **** **** ***** *** *** *** ********* ***** ** ********* *** ***** ********** **** *** **** ** ******* ****** ***** ******** ******** ** *** *** ** **** *** ** ***** ******* It's not the first time, I've fallen sick this way atleast 20 times since I was a child. I've consulted many doctors during these times too. But I couldn't tell her anything because she was already sort of rude and she shut me up saying I was not responsible for getting a "respiratory" infection for the second time. Even though I clearly said I had no problem with my respiration except for regular blocked nose and phlem. She kept blaming me throughout the ten minutes I was in there. I felt like getting up and storming out. But I didn't out of respect for doctors. And guess what? My results came negative. It's just a common cold and fever. **** *** **** **** *** ****** *** ********* *** ********* *** ***** ** ** ******* *** ******* * *** ***** *** *** ************ **** **** ****** ******* *********** ** *********** ********** **** *** ******* ** ***** **** *** ** ** **** ** **** *** ****** ********* ******* ** ******** ***** ***** *** *********** ******* **** ****** *** ******

I paid 6000+ rupees for the consultation and tests just because I wanted to make sure I didn't have covid. But this is the service and quality of consultation I get from Fortis's senior doctor.

I hope if Dr Sudha reads this, she realises it's not right to judge her patients behaviour and moral responsibility without knowing the whole story. The pandemic situation has been difficult for all and doctors know it better than anyone else. Even though I know it's hard to be kind at times, please don't behave this way when someone's in pain and seeks your help and that too paying a hefty amount for the services.

So, I booked it for my mother's knee pain, the price was 650, a little high but okay.

So, I got around three notification on the date of the appointment to be on time at 11.30 am . So, I booked the cab for my parents at around 10:45am so that they reach by 11:15am. And they did.

And guess what when did the doctor arrive? 11.45am? 12 noon? 12.30?

No, he arrived at 1.05pm.

He arrived at his chamber at 1.05pm.

And what is worse is Fortis's care. Nobody cares, my parents sat there in front of his cabin and waited and waited thinking he must be seeing someone in the cabin and not to disturb, and finally after an hour they decided to check inside the cabin and nobody was there. Then they asked someone at reception and they said they will check. ** **** * ***** ***** ********* ******* *** **** ** ** ******* ***** ******* so the doctor saw them and asked them for the xray, which costs 950 for the record just for one knee at fortis, **** ** *** * *** *** ***** **** * **** **** ** **** ** *** ********* ** *****

Now let me describe the xray process at Fortis, *** ***** ****** ** the reception will be very helpful during registration and taking your money and after that you are on your own. They directed them to some room where there is no soul present. And they are waiting there thinking what to do. After 5 minutes someone comes, asks her to keep one leg up and vanishes for 10 minutes. I mean, do you want to cause pain to the patient or do you want to eliminate the pain?

The nurse comes back takes xray and directs you to some other room. And guess what? There is no one in that room as well. And my parents wondering what to do now..

And now they are back with the Xray results and when arrive near doctor's cabin. He is again not there.. can you believe it? Was he really sorry for being late the first time? I don't think so.

Overall not recommended.

I had been experiencing chronic back pain and nerve pain in my left leg for the last 5 years. I had tried physio, acupressure, acupuncture, chiropractic work, steroid injections, dry needling, cupping etc. Nothing helped me relieve my back pain. I visited several doctors in several cities, and I couldn’t find an answer or solution to my issue. Thankfully, I got to know about Dr. Rajkumar through an acquaintance. ** ** *** **** ** ***** **** ** ************ From the first visit, he instilled so much confidence and positivity in me. He had a look at my MRI reports and suggested a lumbar spinal fusion. I had so much faith in him from the first day itself. He is so patient, considerate, empathetic towards the patient, that half your pain will disappear post an OPD consult itself. Today, I’m 5 weeks post op with ZERO back pain. The nerve pain is still there (slight) as the nerve that was compressed is still healing. I can’t rave enough about Dr. Rajkumar. He is THE BEST. Additionally, I’d like to thank his team – Dr. Murali & Dr. Karuna who were fabulous as well.

A huge thank you to FORTIS HOSPITAL, Bannerghata. The 3 days that I spent there post op - I fell in love with that hospital. During the COVID times, they have taken such good precautions from social distancing to hygiene and sanitisation practices. From the food, to the housekeeping – EVERYTHING WAS AMAZING. Tbh, I didn’t want to go back home. Thank you to my nurses in the ICU – Sister Kala, Sister Manju and Sister Anthoniammal and the others. Spine surgery can be pretty painful, but the care that Fortis gave me, it made me feel safe and cared for. From the bottom of my heart – THANK YOU team.

Dr.Rajpal Singh is People's Doctor. Consultation with him is nothing but a *Private Counselling* to the patient in which he explains -->

a). Problems

b). Root Cause

c). Best possible solution (Medicine or Surgery)

d). In case of Surgery, why and how it will be performed (Technical aspects will be well presented)

e). Post Surgery Care as needed to individuals

f). Follow-up's

Through his kind words, narrating the complex procedures to patients/ care takers in simple and understandable words and down to earth personality - he gels up quickly and easily with People and patients.

"Half the Battle is Won" at this stage.

For elderly people (depending on the complexity and care required), special attention is provided. A Nurse is engaged to communicate with these patients and to maintain all their records - which is a hassle free/ less time taking affair.

During Surgeries, Dr.Rajpal Singh is well aware on the tensions that care taker's/ patient families undergo and thus keep on informing about the patient conditions during the OT Process/ Surgery's. Timely updates really help the Caretaker's/ Family member's a lot.

Post Surgery Care is Truly Amazing :- Multiple visits by Dr.Rajpal Singh (and his team Doctors) and his personal Care - Communications - Commitment to each of his patient's (be it during Consultation - OT - ICU - Ward) makes the Patient Confident.

Dr.Rajpal Singh is *A Very Caring Doctor*, takes "Patient - Doctor* relationship to New Level and is Exceptional in his field.

I strongly recommend to people that whenever there seems to be a Cardiac issue's in your family, please take an appointment of Dr.Rajpal Singh and take his consultation. Consultation, Treatment, Post Operative Care is of next level.

For Insurance holders (Cashless or for Claim's) --> Insurance Desk people at Fortis are really quick and efficient in interacting with your Insuring Companies and making the entire process Hassle free.