Fortis Hospital

I'm not a person who usually lashes out on doctors considering how noble their services are, especially during the current scenario. However, the incident that took place two days ago is forcing me to do so here so that nobody else has the same experience as I did. I called Fortis Bannerghatta road around 7:30 am and found that the first doctor to come in OPD was Dr Sudha Menon. Even though I didn't consult her before, I went ahead with it because I had chills the night before and was terrified. When I searched online she had good experience too.

She came in around 10:20 even if the receptionist had told me that she'll come by 8:30. She was on rounds, but the receptionist hadn't mentioned it when I called. So i had to wait for almost two hrs for the doctor in the cold ac hallway even though I was really weak and sick.

After two hours of wait, I got in with my friend. The doctor had a younger assistant doctor. I was covid positive in April 2021 since the person I was living with works in the healthcare field and I got it from him. As soon as the doctor got to know that, and since I had a fever, cough and runny nose this time too...she established that I had covid. In the examination, my throat was clear, I had no pain in the pressure points, I had no breathing troubles, and I had taste. I had also told her that I got sick after I got exposed to dust mites which I'm extremely allergic to since childhood. But she said nobody gets a fever because of allergy. * **** **** ***** *** *** *** ********* ***** ** ********* *** ***** ********** **** *** **** ** ******* ****** ***** ******** ******** ** *** *** ** **** *** ** ***** ******* It's not the first time, I've fallen sick this way atleast 20 times since I was a child. I've consulted many doctors during these times too. But I couldn't tell her anything because she was already sort of rude and she shut me up saying I was not responsible for getting a "respiratory" infection for the second time. Even though I clearly said I had no problem with my respiration except for regular blocked nose and phlem. She kept blaming me throughout the ten minutes I was in there. I felt like getting up and storming out. But I didn't out of respect for doctors. And guess what? My results came negative. It's just a common cold and fever. **** *** **** **** *** ****** *** ********* *** ********* *** ***** ** ** ******* *** ******* * *** ***** *** *** ************ **** **** ****** ******* *********** ** *********** ********** **** *** ******* ** ***** **** *** ** ** **** ** **** *** ****** ********* ******* ** ******** ***** ***** *** *********** ******* **** ****** *** ******

I paid 6000+ rupees for the consultation and tests just because I wanted to make sure I didn't have covid. But this is the service and quality of consultation I get from Fortis's senior doctor.

I hope if Dr Sudha reads this, she realises it's not right to judge her patients behaviour and moral responsibility without knowing the whole story. The pandemic situation has been difficult for all and doctors know it better than anyone else. Even though I know it's hard to be kind at times, please don't behave this way when someone's in pain and seeks your help and that too paying a hefty amount for the services.

So, I booked it for my mother's knee pain, the price was 650, a little high but okay.

So, I got around three notification on the date of the appointment to be on time at 11.30 am . So, I booked the cab for my parents at around 10:45am so that they reach by 11:15am. And they did.

And guess what when did the doctor arrive? 11.45am? 12 noon? 12.30?

No, he arrived at 1.05pm.

He arrived at his chamber at 1.05pm.

And what is worse is Fortis's care. Nobody cares, my parents sat there in front of his cabin and waited and waited thinking he must be seeing someone in the cabin and not to disturb, and finally after an hour they decided to check inside the cabin and nobody was there. Then they asked someone at reception and they said they will check. ** **** * ***** ***** ********* ******* *** **** ** ** ******* ***** ******* so the doctor saw them and asked them for the xray, which costs 950 for the record just for one knee at fortis, **** ** *** * *** *** ***** **** * **** **** ** **** ** *** ********* ** *****

Now let me describe the xray process at Fortis, *** ***** ****** ** the reception will be very helpful during registration and taking your money and after that you are on your own. They directed them to some room where there is no soul present. And they are waiting there thinking what to do. After 5 minutes someone comes, asks her to keep one leg up and vanishes for 10 minutes. I mean, do you want to cause pain to the patient or do you want to eliminate the pain?

The nurse comes back takes xray and directs you to some other room. And guess what? There is no one in that room as well. And my parents wondering what to do now..

And now they are back with the Xray results and when arrive near doctor's cabin. He is again not there.. can you believe it? Was he really sorry for being late the first time? I don't think so.

Overall not recommended.

I am sharing the feedback on behalf of my father, Asoke Goswami, his age is 69 years. My father has been suffering from knee pain for the last 12 years. Though we have taken consultation from an Orthopedic surgeon 12 years back and knee replacement operation has been proposed because of Osteoarthritis. My father was not ready for a knee replacement operation till Feb’22. His conception was that he may not walk properly after his operation because of his old age. He was using painkillers medicine very frequently without informing us. On Feb '22, his pain was intolerable and the painkiller medicine was not working as per expectation. That’s why we decided on the operation.

We are extremely fortunate that we are able to manage an appointment with Dr. Rajashekhar K T who is a specialist in Knee Replacement Surgery at Bannerghatta Road, Bangalore Fortis Hospital. The doctor operated on my father’s both legs with a single hospitalization duration of 8 days, though my father is having complications like Blood Sugar, High Blood Pressure, Kidney & Prostate Issue. I am literally happy to see my father that within 45 days after the operation, my father is walking 2 KM/DAY without any support. He did not feel any pain. The medicine stooped almost 15 days back. I can say we got the best treatment in Bangalore from a world-class doctor with a class -1 hospital within my budget with a limited timeline.

We are thankful to the doctor Rajashekhar K T that he has given a new life to my father in his 69 years of age where my father can walk properly without any support without any pain.

I had been suffering pain in both my knees for nearly a decade. Let alone walk, even standing for a few seconds was excruciatingly difficult. The fear of pain and the lack of clarity on the recovery after surgery made me postpone taking any action for relief till now. Also, I did not know how to decide on the surgeon whom I could trust and be rest assured that I would be able to walk again without pain.

After a lot of research and asking around, I met Dr. Rajasekhar K T at Fortis, BG Road. That single meeting was enough for me to be convinced that I am in good hands. X-rays and other diagnosis had revealed that though both my knees required surgery, the damage in the left one was quite intense.

I went ahead with the the joint replacement surgery of both my knees with a gap of 4 days between the two. Apparently, the surgery in the left knee was a very difficult one, as was described by several doctors present during the surgery. However, on both the days of the surgeries, I could walk a few steps on the day itself. I was in the hospital for a total of 9 days. Although there was post-operative pain and discomfort, I was very well taken care of.

It has been over a month now. My stitches came off after 15 days of the surgeries. I am continuing with physiotherapy and diet control and I am experiencing a noticeable difference in my mobility. Even after I was back home, any time I had a query or a concern, Dr Rajashekhar was always there, just a whatsapp message away.This was a huge support as any new development would make me worried. He would reassure me and prescribe medicines if any was required.

If you are suffering because of damaged knees, I highly recommend that you must consult an orthopedic surgeon immediately and if you are in Bangalore, based on my experience I can say quite definitively that you need not look anywhere beyond Dr. Rajashekhar K T.

Visalakshi Nair

W/o. Late Commodore C T D Nair

Indian Navy