ILS Hospitals, Dumdum Road- Kolkata

Brief History/Overview:

ILS Hospitals, which is located at Dumdum Road, Kolkata is a 150 bedded multispeciality hospital consist of 4 major operation theatres that covers all the major surgical domains. This hospital offers 24/7 emergency, radiology, dialysis, pharmacy, and ambulance services. With the super-specialty team of doctors and the support staff, they assure to provide the advanced medical treatment to their patients. The vision of the hospitals is to provide health care infrastructure that provides quality medical services to all the patients at an affordable price.

Facilities:

• 24X7 pharmacy & emergency services
• Ambulance services
• Intensive therapy unit(ITU)
• Health checkup packages
• Radiology & imaging services
• Pediatric ward
• Phototherapy unit
• Immunization 
• High dependency unit(HDU)
• Cardiac care unit(CCU)
• Laboratory services
• Suite rooms
• ITU/ICU beds
• NICU level 1,2,3 rooms
• Renal transplant beds

Specialities:

• General medicine
• General and laparoscopic surgery
• Pulmonary and chest medicine
• Emergency and critical care
• Diabetology & endocrinology
• Gynae endoscopic surgery
• Orthopedic & joint replacements
• Cardiac surgery
• Dermatology
• Cardiology
• Nephrology
• Neurology
• Rheumatology
• Anesthesiology
• Orthodontics
• Paediatrics
• Ophthalmology
• Gastroenterology
• Geriatric medicine
• Bariatric surgery
• ENT
• Audiology
• Psychiatry
• Plastic surgery
• Haematology
• Oncology
• NICU
• Dentistry
• Dialysis
• Pediatric surgery
• Radiology
• Urology
• Gastrointestinal and colorectal disorders

Patient’s rights:

• The right to have respectful treatment and privacy during investigation procedures and treatments.
• The patient needs to sign the informed consent before any procedure. (e.g. blood transfusion, anesthesia, surgery, invasive/high-risk procedure/treatment)
• Patients can access their medical records.
• They have the right to raise a complaint against any issues.
• Patient have the right to seek a second opinion about their treatments.
• Patients have the right to know the information on the treatment plan, healthcare needs and expected cost of the treatment.
• Patient have the right to make a decision regarding their health care and physicians should explain the consequences of accepting/refusing the treatment.
• Patient have the right to get protection from physical abuse or negligence.

Patients responsibilities:

• The patient should give complete and detailed information about his/her health, including present condition, medical history, and hospitalizations. 
• Patients should accept the measures taken by the hospital regarding the privacy of medical records.
• The patient should maintain punctuality in case of appointments. Prior information should be given in case of any cancelation or rescheduling of appointments.
• The patient should inform the physician about the expected problems by following the prescribed medication and can ask for alternative therapies.
• The patient should follow the prescribed treatment plan and attend the follow-ups regularly.
• Patients should cooperate with the hospital authority and follow the rules and policies of the hospital.
• The patient should provide complete and accurate information regarding the name, address, and other information.
• Not to take any medications without a physician’s prescription.
• Patients should treat doctors, support staff and other patients with respect.
• Seek emergency treatment if the condition of the patient worsens.
• If the patient does not understand what the physician tells about the diagnosis and treatment, they can ask questions for clarifications.
• Patients should provide complete and correct information for insurance claims and make sure bills should pay in time without any delay.

Do’s:

• Obey the advice by the nursing staff/ security to leave the patient area for the benefit of the patients
• Obey safety and security procedures of the hospital
• Follow the appointment timing and visiting hours
• Please contact the blood bank for any requirements at the Agartala unit
• Behave in a respectful manner with all the medical and paramedical staff
• Must leave the hospital during a fire alarm

Don’ts:

• Please avoid carrying expensive and unnecessary items to the hospital
• Shouldn’t cause damage to hospital property
• Do not misbehave with hospital staff
• Do not interfere with the patient’s treatment plans
• Smoking and consumption of alcohol or any other intoxicating substances are prohibited in the hospital area
• Caretakers are not permitted to administer any medication to the patient
• Do not disturb other patients
• Should not sit or lie on the floors in hospital premises
• Loud noise or abusive language is not permitted in the hospital premises
• Do not use candles, lighters, matchboxes, etc. as they can trigger the sensitive smoke detector system

Location Selector in Kolkata:

• ILS Hospitals, Dumdum Road- Kolkata
• ILS Hospitals, Howrah - Kolkata
• ILS Hospitals, Salt Lake - Kolkata
• ILS Hospitals, Agartala - Kolkata

Timings:

Mon-sun: 9 am to 8 pm

IPD: 

• 9 am to 10 am
• 5 pm to 7 pm

ICU:

• 9 am to 10 am   
• 5 pm to 7 pm