Will Ray help me get more patients?
No. Ray is a clinic management software and not an advertising product. It helps in managing your practice better and offering a seamless experience to your patients.
Is my data safe?
All Practo servers are hosted within HIPAA-compliant Virtual Private Servers inside Amazon Cloud, with multiple data backups. This means that your data is totally safe. Practo is also working with Data Security Council of India for excellence in data privacy. To read more about our data security measures, please
click here.
Will Practo help me migrate from my existing software?
Yes, certainly. Our support team will help in migrating your data from your existing software to Ray.
Will Practo customise the software for me?
Ray is a feature-rich software and has been built with a lot of research and feedback from doctors across the country. Immense effort has been put to ensure that Ray has features that suit the needs of all practices. Even though we do not sell customised software for individual doctors, our team does add new features continually, based on popular demand.
What about updates? Will I have to purchase the software again?
Once you subscribe to the software, you are automatically entitled to all updates for free.
How much time do I need to invest to get started?
Ray is extremely easy to learn and use. To help our customers, we have a vast library of help articles and training videos, which will act as a quick reference for you and your staff while learning any feature. In case you need further assistance, our support team will be happy to help.
What about my staff? Will I have to teach them how to use Ray?
No, you don’t have to teach your staff. We are there to help. To learn any feature, your staff can refer to the vast library of help articles or watch training videos, at their convenience. They can also reach out to our support team for more assistance and training.
What will be my renewal price? Will it be same as my purchase price?
Renewal price for a plan will not change. However, if an older plan has been discontinued and your subscription is inactive, then you may have to select from the
available plans
I am not quite sure. Can I try it out first?
Sure! You can start a free trial by clicking
here and follow the steps. You can purchase a paid subscription once you discover the immense value Ray by Practo adds to your practice.Here’s a list of all the
available plans
How long will the trial last?
The trial version will be active for 7 days.
How much does the trial cost?
Trial version is completely free of cost. You can choose to purchase a subscription of your choice anytime during the trial period.
How many features will be accessible on the trial version?
Trial versions will have all the features from our best plan. You can purchase a subscription of your choice anytime during the trial period.
If I purchase a subscription before the trial expires, will I lose the remaining trial duration?
The subscription will start only after the trial ends. This will ensure full usage of the trial and paid subscription period.
I am an existing user of Ray by Practo. Can I still get a trial?
Yes, every time you add a new practice to your Ray account, a 15-day trial will be activated for the new practice.
What if I am stuck? Who will help me?
Our customer support team is always ready to help you. You can contact the support team with any queries via email to support@practo.com or via phone to +91-88805-88999 or via live chat within the software.
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