Max Super Speciality Hospital - Saket East Wing

I took my father to Dr. Anant at Max Hospital Saket, and our experience was extremely disappointing:

Lack of Personal Attention: After waiting for hours, my father was initially examined by Dr. Anant’s juniors. When Dr. Anant finally saw us, he spent just a few minutes with us and immediately recommended surgery.

Confusing Explanations: Dr. Anant's junior explained that reduced urine flow could be due to either a stricture or an enlarged prostate. During the consultation, Dr. Anant told his junior that the chances of a stricture at 70 years old are remote.

Diagnosis Confirmation: Poor urine flow was confirmed by Uroflowmetry.

Rushed and Inadequate Consultations: During our next OPD consultation, Dr. Anant insisted that surgery was the only treatment option and didn’t explain much, stating he would provide details on the day of surgery. The rush of patients was overwhelming, and like our earlier consultation, it was clear he was more focused on seeing more patients.*********** ****** ******** ***** ** ******** ******* ******* ** ******* *** ***** ***** ** ***** We decided to proceed with the surgery.

Post-Surgery Communication Issues: After the surgery, Dr. Anant didn’t meet us. The next day, he briefly said everything was fine. When I asked if there was a stricture, he said no.

Continued Problems Post-Surgery: After a few days, we were discharged, but my father's urine flow was still not good. Dr. Anant assured us it would improve in 7 days.************ ********* After 7 days, we returned, and Dr. Anant then said it would take 30 days.

Contradictory Statements: After 30 days, we visited again, and Dr. Anant claimed he had told us to go for surgery again. When I reminded him that he had already done the surgery, he changed his statement, saying some other issue had come up, and started giving excuses.

Seeking a Second Opinion* *********** I took my father to a different doctor *** ********* * ****** **** *** ******** ** **** *** ***** *** ******* * ********* ****** *** ****************** *** ****** ****** *** ** *** **** *** ** ****** ***** ****** *** ******* ****** *** *** ***** ***** **** ******* ** ******** ****** *** *** ******************** *** *** ***** *** * **** ** **** **** ******** ******** **** ******** ************** ** ******* *** **** ********* ***** ** ** ********** ********* ** **** ************* ************ ********** ***** *** **** **** *** ****** ******* ** ***** *** *** *** **** ****** ** ***** *** ******* ********* *********** ******** ** *** ** ** *** ****** ** **** **** ***

I recently underwent prostate surgery, and I can’t express how grateful I am for the care I received from Dr. Pragnesh Desai . From my initial consultation to the post-operative follow-ups, Dr. Pragnesh Desai demonstrated a high level of professionalism, expertise, and genuine concern for my well-being.

Pre-Operative Care:

During our initial meetings, Dr. Pragnesh Desai took the time to explain the entire procedure in detail, addressing all my concerns and questions. I appreciated the thoroughness with which he outlined what to expect, both during and after the surgery. His calm demeanor helped ease my anxiety leading up to the operation.

Surgical Expertise:

The surgery itself went smoothly, and I was impressed by how well Dr. Pragnesh Desai coordinated with his surgical team. I felt reassured knowing I was in such capable hands. The operation was a success, and I experienced minimal discomfort post-surgery.

Post-Operative Care:

In the days following the procedure, Dr. Pragnesh Desai made it a point to check in on my recovery progress. He provided detailed instructions for my recovery and was always available to answer any questions I had, no matter how small. His approach to post-operative care made a significant difference in my healing process.

Results:

I’m pleased to report that my recovery has gone well, and I feel much better than I expected at this stage. Dr. Pragnesh Desai has been instrumental in my recovery, and I truly appreciate his dedication to my health and well-being.

* ****** ** *** **** ** ** *** **** ****** **** ********* *** ****** ******* My experience with Doctor and the hospital was horrible. Dr. Darius Jijina performed one ear operation of my sister. Before the operation, my sister was ok, had mild pain but she was perfectly fine *** **** ********* ** ******** *** *** **** ******** ******* *** *** **** ****** *********** Post operation, we consulted him multiple times but he did nothing other than charging money on every visit *** *********** ******** ********* ***** ******* ****** ****** ** ** ******** *******

I even informed this to the Max hospital multiple times submitting the online complaint *** ***** *** ****** ** *** ****** **** *** **** *** **** ** **** ******** **** *** * ***** *** **** ** ******* ********** *** *** *** ********* ** *** ******** *** *** *******

Further, you will be shocked to know that we were informed that the minor laser operation would coast us approximately 70, 000 which was more than the rates of the market but trusting the doctor and the hospital we agreed. But it was our mistake, post operation they asked us to pay approximately 1,50,000 ONE LAKH FIFTY THOUSAND RUPEES and UNTIL I paid the entire amount, they didn't allow my sister to change the cloth.

I might not be a correct person to use the medical terminology in my writing but what I have written above is correct and true without any fabrication of facts. *** **** **** ** *** **** *** ******** *** **** ******* **** ** *** **** *** **** *** *** ***** *** ******** **** ** **** *** **** ** ************** ** ***** **** ** **** **** ******* *** **** ***** *** ***** *** ****

What began as a Discomfort ...

Feb. 19...It wasn’t a day I‘d want to remember.

Some time after lunch, all of a sudden I felt a little discomfort on the chest. That was for the start. By the second, then, it took the form of a throbbing, pain and more pain. And there was dizziness, to boot. Oh God, heart attack? The ghabrahat was awesome. An unspoken fear gripped all of us.

Within minutes, relatives drove me to Max Emergency (next door) as a man 83 years old was just beginning to see his world very nearly collapse like a pack of cards!

Now, clearly, was not the time to line up to fill out hosp applications and the like. Thankfully, at a random curtained-off enclosure right there about the Entry, a band of helpful medical staff surfaced. ECG-ready and the like, they moved in instantly, when they scented a danger imminent. They doubled up the efforts, up until they wheeled me right into the Cathlab.

All my life, I’ve never been candidate for a blood pressure, heart attack or such other ailment. How proud I used to be that way. Now here I was -- about to undergo an inevitable coronary procedure.

At the hands of an Interventional Cardiologist. We picked up first-person recommendation about him on our way to the hospital -- from a professional colleague in the media. Now, I’d say, Dr Sumeet Sethi truly lived up to his image. To the doctor and his youthful team, I am even more obliged for one important reason: I am able to live on today to write these few lines!

To the lay person, Sethi is easy to communicate. You at once get the impression he’s listening to your ‘ghabrahat’; “Sir, take it from me. You’re going to be all right,” he’d say. “Oh, no ... the procedure is not painful. A prick of the pin, no more?” And as he starts the procedure, he asks you: “Sir, did it hurt?” A perfect man at confidence-building, I told myself.

So simple it was that you wouldn’t know it lasted even the 45 minutes it took actually. By then, he had investigated it as “a Double Vessel Disease!“. And tracking the artery “block”, he went ahead and planted a “stent” to ease the flow of blood.

His professional talent apart, I’ve found him to be a modest person, totally self-effacing. Says the doctor, “The procedures are uncomplicated and well tolerated by the patient.”

At ACC where I was recuperating post-procedure, I found the medical, para-medical and almost every other member of the staff to be very congenial, courteous and willing to help you. The management in charge deserve full kudos. And, if it were not for a hospital, one would have said the facility is so good one wishes to visit it again (ha, ha)..